Email

Email is critical to every organisation. 2e2 is ideally placed to ensure that such systems are designed to meet the needs of all key functions from the contact centre (to expand customer contact channels) the mobile workforce (to enhance effectiveness). 2e2 can integrate email with presence based systems to allow real-time communications between colleagues or customers to take place over the most convenient medium at all times.

• Upgrades and migrations - 2e2 will build the infrastructure to support a centralised contact centre, using a virtualised data centre architecture and IP technology. When contact centre infrastructure is consolidated on to a single platform this significantly reduces operational costs and, anecdotally, Gartner state that a 7-12% in agent headcount can be achieved, key when some contact centres experience up to 25% churn per annum
• In the Cloud – With hosted email and productivity applications organisations are able to adjust the costs of their email, presence, web meetings and live chat provisioning to the precise needs of their employees, without reducing flexibility or service levels. 2e2 was one of the first organisations to have deployed Microsoft’s Exchange and OCS in the Cloud which, with our utility based pricing models and flexibility makes us the obvious partner of choice.